Storm Damage

A tel call to the house insurance about the roof . He starts by asking what the problem is and I tell him the slate has blown off ( storm damage ) and there is water leaking and the ceiling needs re painting and the window is all wet and flaking . ( So far so good ) . He then takes the policy number and asks how I pay my insurance contributions ( with difficulty , I think , smirking to myself , on top of all the other bills ) , then he asks ( and I feel my Grumpy Old Woman irritation start to stir) , reading off a form probably , and how did the damage occur ? I resist the temptation to tell him Ive just told him , but leave a gap in the coversation to indicate my slight disbelief , and say " the slate came off " . This will serve to remind him . " And how did the slate come off? " he asks and I leave another gap . " Storm damage " . Storm damage ? he repeats , sounding slightly incredulous . " And when did this storm damage occur ? In the last storm . And when exactly was that ? No idea . I say . Well when did the slate come off ? Dunno . Deep breath . I am polite again . He has after all to fill in a form .
Later , he informs me that a representative from x company will ring me before the close of business to arrange to send someone out .
Five minutes later the aforementioned company rings , telling me that another representative will ring within four days to arrange an appointment to come out . Everything is going to plan .