Day to day musings of a cat minder/ sitter in North Tyneside and Newcastle upon Tyne . For details of services go to http://www.catminders.biz

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Saturday, 25 June 2011

"Jack Wills : Fabulously British Clothing- The Best of British " - I dont think so!

I love my Jack Wills Bodywarmer, known to the company as the Dudmaston Gilet .
I know this because the one I purchased above last Easter in Salcombe at what seemed to me the rather high price of £98 is no longer viable as the zip has failed. At the time I bought it I had no intention of making such a purchase , entering Jack Wills only to accompany my daughter  N who wanted to try on some item or other within their hallowed portals .
 But - there you go - in order to come with her into the changing room - Readers - I picked up the Bodywarmer and -  I fell in love . And as N said to me - It might seem  expensive but it will last you forever . And I wear mine all the time. And I was on holiday .  And so I was sold .
Down the river it would seem .

I wore the jacket for a few weeks until the Summer and it was great - ideal for dog walking. Though it wasn't suitable for work and too ot for the Summer  and so didn't get a lot of wear . It was then stored until Autumn when again it got a few weeks wear , when again it was stored as too cold with no sleeves for Winter.
 I took it out three weeks ago , to find the zip had failed . I compared it to my daughter's and discovered a tiny crack in the plastic of the zip explaining why it wouldn't work.

I rang our local branch of Jack Wills and took it along complete with the receipts and they duly sent it off to their  Customer Services section .

I was therefore astounded to receive a reply from "Fabian" at Customer Services explaining that any faulty items would only be covered for six months in line with Trading Standards and that any other failing would be put down as "wear and tear ". They therefore were unable to replace the zip for me or repair it for me and were returning the gilet for me forthwith and apologised for any inconvenience.

I wrote back expressing my surprise that a quality item was only expected to last six months. As a woman of a certain age my clothes are well cared for as is reflected in the garment and Fabian would have been well aware of this in examining the gilet . My daughter's gilet is  stored on the floor of her room ( and I daresay is occasionally trodden on by passing trade)  is six months older yet her zip continues to glide up and down perfectly well . I assume therefore that my zip is a  faulty item.

I then received a reply from "Mimi" restating their case and suggesting that my local tailor might like to repair the gilet .

You know what ? I have a sneaking suspicion my local dressmakers  will make a better job of it but thats not the point .
Shame on you Jack Wills !

Doesnt the good reputation of a company count for anything these days? how much would it have cost you to have fixed that zip? Whether or not you were legally bound to or not is surely beside the point ?

2 comments:

Silliyak said...

Fie on them I say! And a pox on their houses!

BetteJo said...

Makes more sense to put the customer first, I would say. You weren't asking for a new one for goodness sakes!

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